v2 Updated June 2024
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The front door at Camellia Cottage has an Evva Airkey digital smart lock and is operated by a smartphone (Android or iOS).
There are 2 videos to demonstrate using the lock further down this page.
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The digital key will be sent via text message (SMS) to the mobile number of your lead booking person prior to your arrival. Click the link in the SMS to update your key. If the App is not installed it will take you to the download in your App store.
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The digital key is programmed to work from your allocated check-in time (usually 3pm) until check-out time (usually 10am). The digital key will not work outside of these times. Please check with your booking agent should you have agreed earlier arrival or later departure times.
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Additional digital keys are available for a small charge. Please contact your booking agent to arrange.
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At no point do you need to touch the lock with your mobile phone as it operates over Bluetooth which has a range of several metres.
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Whilst this a digital lock, it is not an automatic or motorised lock and therefore will not physically unlock itself. You will still need to turn the (top) EVVA knob to lock\unlock.
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App Installation
Manual links to download the app can be found below. When installing the app be sure to ALLOW Bluetooth and Notifications for ease of use. Once downloaded input your mobile telephone (the one supplied during your booking) in the international format such as +447xxxxxxxxx to register and link the key.
Lock\Unlock Procedure
Once you arrive at the property, to unlock the door simply tap the black (top) EVVA knob to wake it (a blue LED will flash around the edge).
Assuming you have allowed App Notifications during the installation it will pop up on the phone screen prompting to unlock the door. If you did not allow notifications when installing the App, open Airkey on your smartphone and the lock will appear. Tap on Front Door in the App.
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You must be on the Bluetooth components screen to operate the lock. Android users especially may find the app defaults to the Authorisations screen. Please press the menu button (three little lines) to change to the Bluetooth components screen.
A yellow unlock screen will appear. The lock will activate within a couple of seconds and the LED will flash green around the edge. The lock is not automated so turn the (top) EVVA knob anti-clockwise within 5 seconds to unlock the door. Repeat this process turning the EVVA knob clockwise to lock the door.
Please note the app displays 'will be unlocked' even when you are locking the door which is normal.
After approximately 5 seconds the LED on the lock will flash red around the edge to confirm it is now going to sleep. If you run out of time, simply tap the black (top) EVVA knob to wake it and repeat the steps above to lock\unlock as required.
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Once the (top) Evva knob has been unlocked. To open the door, turn the more traditional aluminium knob below to the left to release the latch and physically open the door.
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Whilst in the house, although Lymington is a very safe area we suggest locking the door from the inside to maintain security.
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Unlocking the door Video
Locking the door Video
Troubleshooting
If you see a screen similar to the below and no lock is found, the lock is either a sleep and needs to be tapped to be woken up, or you never allowed Bluetooth connections when installing the App. In this case, go into your phone settings to enable Bluetooth or delete and reinstall the App so it prompts you again. You may also be on the wrong screen in the App - see below troubleshooting steps.
Your App may no longer be on the Bluetooth components screen. This seems to be common with Android users. If you see anything else at the top of the App such as Authorisations then you are in the wrong screen.
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Click the menu button (three little lines at the top, sometimes called a hamburger) to bring up the menu and select Bluetooth components. Once in range of the door, and the lock is awake then you should see the Front Door listed.
